Privacy Policy

Volcano Crisp respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, interact with our online forms, or engage with our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Submit an enquiry through our website
  • Contact us through phone, email, WhatsApp, or social media
  • Participate in promotions, campaigns, or surveys
  • Provide feedback or make a complaint
  • Interact with our website or online platforms

The information we may collect includes:

  • Full name
  • Contact number
  • Email address
  • Message or enquiry details
  • Location or preferred store
  • Any other information you choose to provide

We may also collect non-personal information automatically, such as browser type, device information, IP address, pages visited, and website usage data.

2. How We Use Your Information

We may use your information for the following purposes:

  • To respond to your enquiries or requests
  • To provide customer support
  • To process feedback, complaints, or service-related matters
  • To improve our website, services, products, and customer experience
  • To inform you about updates, promotions, campaigns, or offers
  • To manage store-related communication
  • To comply with legal, regulatory, or operational requirements


We will only use your personal information for purposes that are relevant to our business and customer service.

3. Marketing & Promotional Communication

With your consent, we may use your contact details to send you promotional updates, offers, campaigns, or news related to Volcano Crisp.

You may opt out from receiving marketing communication at any time by contacting us or following the unsubscribe instructions, where applicable.

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted parties when necessary, including:

  • Service providers who assist with website hosting, marketing, analytics, communication, or customer support
  • Delivery platforms or third-party service providers, where applicable
  • Business partners involved in promotions or campaigns
  • Legal, regulatory, or government authorities when required by law

All third parties are expected to handle your information securely and only for the purposes required.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyse website traffic, and understand how visitors use our website.

Cookies may help us remember your preferences, improve website performance, and measure the effectiveness of our content or campaigns.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.

8. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct or update inaccurate personal information
  • Withdraw your consent for certain uses of your personal information
  • Request deletion of your personal information, where applicable


To make a request, please contact us using the contact details provided on our website.

9. Third-Party Links

Our website may contain links to third-party websites, social media pages, map services, delivery platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is intended for general audiences. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Updates to This Privacy Policy

Volcano Crisp reserves the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of this website after any changes are posted means that you accept the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.

Volcano Crisp
Website: https://www.volcanocrisp.com/